The Cyber Security Review | Tuesday, May 09, 2023
Bringing in a managed security service that lends its time in understanding the business rather than simply providing commodity services.
FREMONT, CA: Hiring a Managed Security Service Provider(MSSP) to assist an organization in managing its information security is becoming more common, but there are several things to keep in mind to guarantee a successful collaboration. Below are two ways to ensure a successful MSSP partnership.
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Get the Internal Team Onboard
Some may regard the MSSP as a danger to their jobs, while others may question if the supplier would suddenly dictate to them. Make sure the team understands that the MSSP's job is to relieve them of tiresome tasks to focus on projects that will bring value to the company and advance their careers. It will assist in reducing tensions and lead to a more cooperative atmosphere if one presents a picture of what this cooperation means to them.
View the Provider as a Real Partner
While obtaining competitive pricing is a key consideration, the real business value in a partnership comes from accomplishing things together that one could not have done separately. Overly aggressive attempts to win on price may backfire. Loyalty to a strong partnership should have trust and engagement from both sides.
Bring in an MSSP that lends its time in understanding the business rather than simply providing commodity services. Firms will be far more satisfied with the results. Help the managed services provider learn about the culture and how to work within it. Are there particular ways documentation or verbal reports must be presented? Is the culture businesslike or formal? Or is it more casual and relaxed? Are there any potential language barriers that should be addressed?A substantial MSSP partnership may optimize the atmosphere and ease the workload by decreasing unnecessary notifications (false positives) and required follow-up action by continuously improving and fine-tuning a shared effort.
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